Thanks for playing RetroPet! If you need help, we’re here.
Contact: midwayofdraenor@gmail.com — we usually reply within 48 hours.
My purchase didn’t show up. Open Settings → Restore Purchases. Consumables (coins, eggs) are delivered automatically on your next app launch if a purchase was interrupted — don’t buy again. If it still doesn’t appear, email us with your App Store receipt.
I lost my pet / my account. If you played as a guest, your pet is tied to your device — sign in with Apple, Google or Discord from Settings to keep it safe across devices. If you signed in, just log in again.
How do I delete my account and data? Settings → Delete Account. This permanently removes your account, pets, friends and records from our servers.
Live Activities stopped showing. Make sure they’re enabled in Settings (in-app) and in iOS Settings → RetroPet → Live Activities.
Connections / breeding don’t work. Both players need the app open and an internet connection. Nearby search requires location permission; you can always connect by QR code or through your friends list instead.